Privacy Policy

This Privacy Policy governs the collection, processing, protection, and transfer of personal data of users of the montherapy.me website and/or mobile application. montherapy.me is a platform where users can connect with experts, take assessments, receive expert matching, schedule online therapy/counselling sessions, and receive digital support.

1. Data Controller

The data controller within the scope of applicable personal data protection law is:

2. Data We Collect

Depending on the nature of the services offered, the following data may be processed:

• First and last name
• Phone number
• Email address
• User account information
• Appointment and session information
• Expert preferences and matching information
• Test responses and assessment result data
• Payment and billing information
• IP address, cookie data, device and browser information
• Support requests and communication records
• Other information voluntarily entered into the system by the user

3. Purposes of Processing Personal Data

Personal data may be processed for the following purposes:

• Creating user accounts
• Matching users with experts
• Managing session scheduling and appointments
• Operating video, audio, or text-based session infrastructure
• Delivering assessments and showing results to users
• Processing payments and billing
• Providing customer support services
• Ensuring system security
• Improving service quality
• Fulfilling legal obligations

4. Privacy and Session Security

montherapy.me prioritises user privacy and security. Reasonable technical and administrative security measures are taken to protect user data. Necessary precautions are applied to protect online session recordings, message content, test data, and user information from unauthorised access. However, absolute security cannot be guaranteed due to the nature of data transmission over the internet.

5. Legal Grounds for Processing Personal Data

Personal data may be processed on the following legal grounds:

• Establishment and performance of a contract
• Fulfilment of legal obligations
• Establishment, exercise, or protection of a right
• Legitimate interests of the data controller
• Explicit consent of the user where required

6. Transfer of Personal Data

Personal data may be shared with the following parties for the purpose of delivering the service and in compliance with applicable law:

• Payment service providers
• Technical infrastructure and hosting providers
• Software and security service partners
• Accounting and legal advisors
• Authorised public institutions and organisations

7. Cookies and Technical Data

The site may use cookies and similar technologies to enhance user experience, manage sessions, improve security, and perform analytics. Users can manage their cookie preferences via browser settings.

8. User Rights

Users have the following rights under applicable personal data protection law:

• To learn whether their personal data is being processed
• To request information if their data has been processed
• To learn whether data is being used for its intended purpose
• To request correction of incomplete or inaccurate data
• To request deletion or destruction of data
• To claim compensation for damages suffered due to unlawful processing

9. Contact

For inquiries regarding privacy and personal data: